This section assumes that all of the prerequisite updates for ESU are installed on the computer. You may experience the following problems when you install a product activation key for ESU on a computer. For a list of prerequisites and SHA-2 updates, see the "Installation prerequisites" section of Obtaining Extended Security Updates for eligible Windows devices. The computer is missing the SHA-2 updates. The digital signature of the object did not verify. Installer encountered an error: 0x80096010. The digital signature of the object did not verify Contact Microsoft Support, and provide this log file.Copy the component-based servicing (CBS) log file (C:\Windows\Logs\CBS\CBS.log).If the preceding steps don't resolve the problem, follow these steps on the affected computer: If you still see the error message, see The update is not applicable to your computer.Restart the computer, and then try to install the package again..Make sure that the package is meant for your operating system edition and architecture.The package that you're trying to install isn't applicable to your Windows operating system edition or architecture. The update is not applicable to your computer. When you install an update that's required by ESU, you see a message similar to the following example: The update isn't applicable to your computer You may experience the following issues when you install the ESU prerequisites.
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